BAK Industries FAQ

  1. BAKFlip Truck Bed Cover
    1. Which BAKFlip is the best?
    2. How secure is the BAKFlip?
    3. Does the BAKFlip really sit totally flush?
    4. Why does the BAKFlip lean forward and contact the cab?
    5. Will BAKFlip damage my cab if it’s flipped up against the cab?
    6. How much weight can a BAKFlip hold?
    7. Can I stand on the BAKFlip?
    8. Can I drive with the BAKFlip in the flipped up position?
    9. Can I drive with the BAKFlip folded open?
    10. How do I lock the BAKFlip if my truck does not have a tailgate lock?
    11. Can I see out the back window with my bed loaded?
    12. Is my BAKFlip waterproof?
    13. Is it easy to remove BAKFlip truck bed covers?
    14. Can I tow a gooseneck trailer with a BAKFlip installed?
    15. Can my BAKFlip be dented or damaged from hail?
    16. Does the warranty provide a new cover if mine becomes defective?
    17. How can I get the side seals of my BAKFlip to lay flat?
    18. Where is BAKFlip made?
    19. Is it cheaper to buy my BAKFlip online?
    20. Will I get my BAKFlip faster if I order online or at a local dealer?
    21. Do I need to have a dealer install my BAKFlip?
    22. Is my new BAKFlip going to be easy to install?
    23. Do I need to drill my truck when I install my BAKFlip?
    24. How much does the BAKFlip weigh?
    25. What are the BAKFlip panels made from?
    26. Can I use my BAKFlip with a bedliner?
    27. Does BAKFlip work with an Overhead Rack?
    28. Can I add a Rack to the BAKFlip?
    29. Does BAKFlip work with Headache Racks?
    30. Does BAKFlip work with a Toolbox?
    31. Does BAKFlip work with the Bed Extender?
    32. Does BAKFlip work with Bed Rail Bars and Stake Pocket Tie Downs?
  2. Revolver X2 Truck Bed Cover
    1. Is the cover easy to operate?
    2. Is Revolver X2 waterproof?
    3. Can Revolver X2 operate in freezing conditions?
    4. Can I stand on the Revolver X2?
    5. Does Revolver X2 work with OE track system/tie downs?
    6. Does Revolver X2 require drilling?
    7. Does Revolver X2 require drain tubes?
    8. What tools will I need to install the Revolver X2?
    9. What level of skill is needed to install Revolver X2?
    10. Will the vinyl hold up?
    11. Will the Velcro fail?
    12. Does Revolver X2 use magnets?
    13. How do I lock the Revolver X2 if my truck does not have a tailgate lock?
    14. Does Revolver X2 rattle?
    15. Does Revolver X2 fit flush?
    16. How big is the roll top when rolled open?
    17. Will I be able to see out the back window with Revolver X2 strapped open?
    18. Will the side seals crack over time?
    19. If my Revolver X2 has a warranty issue, will I get a new replacement top?
    20. Is labor covered under warranty?
    21. Will Revolver X2 work with overhead racks or headache racks?
    22. Will Revolver X2 work with a toolbox?
    23. Will Revolver X2 work with OE accessories?
    24. Will Revolver X2 work with my 5th wheel hitch, gooseneck hitch or receiver hitch?
    25. Can I remove the Revolver X2 easily?
  3. Roll BAK Tonneau Cover
    1. Do I need to drill my truck when I install my RollBak tonneau cover?
    2. How long does it take to install a RollBak cover?
    3. Can I drive with my RollBak tonneau cover in the open position?
    4. Is my vision blocked when I drive with the RollBak in any position?
    5. Does the RollBak lock?
    6. What if my tailgate doesn?t lock?
    7. Will the RollBak work with my factory track / rail system?
    8. Can I stand on my RollBak tonneau cover?
    9. How much does the RollBak weigh?
    10. What is the warranty on the RollBak tonneau cover? 410
    11. What is the RollBak G2 tonneau cover made from?
    12. Can I color match or paint my RollBak?
    13. Can I use my RollBak with a bedliner?
    14. Can I use the RollBak with my bed extender?
    15. Can I use the RollBak tonneau cover with a rack?
    16. Can I use the RollBak tonneau cover with bed rails or tie downs?
    17. Where is the RollBak tonneau cover made?
    18. How far above or below the rail will the RollBak tonneau sit?
    19. Is my RollBak tonneau cover waterproof?
    20. Will my spring of my RollBak tonneau cover ever wear out?
    21. How does the RollBak tonneau cover ship?
    22. How is the RollBak cover packaged?
  4. Shipping & Returns
    1. BAK Shipping Policy
    2. BAK Returns Policy
    3. Manufacturers Instructions
    4. BAK's Promise to You
  5. Privacy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information

BAKFlip Truck Bed Cover

Q: Which BAKFlip is the best?

There is a wide assortment of choices in the BAKFlip line that each carry unique characteristics depending on your individual needs or climate. The BAKFlip VP is our most lightweight and water resistant cover, while the BAKFlip F1 premier cover is designed to withstand the harshest conditions. The BAKFlip G2 is superior in harsh UV Sunbelt areas, and the BAKFlip Fibermax performs well in harsh weather conditions such as hail. Be sure to check out the BAKFlip COMPARISON CHART to help zero in on what works best for you.

Q: How secure is the BAKFlip?

Out of sight, out of mind has a significant value in any truck bed cover, but you can lock your cargo secure by simply locking your tailgate the pull cables which release the cover become inaccessible and turn your truck bed into a lockable storage compartment

Q: Does the BAKFlip really sit totally flush?

Yes. The BAKFlip fits inside the bed and follows the inner contours of your truck, allowing the cover to sit flush.

Q: Why does the BAKFlip lean forward and contact the cab?

This is done to prevent the cover from slamming forward in the event that your cargo makes contact with the cover, thus preventing damage and also helps provide added visibility to the CHMSL (Center High Mount Safety Light: aka Third Brake Light) which is a unique feature patented by BAK Industries.

Q: Will BAKFlip damage my cab if it’s flipped up against the cab?

No. BAK uses D-shaped bumpers to prevent any direct contact between the cab, the back window and your BAKFlip.

Q: How much weight can a BAKFlip hold?

BAKFlip rails have a load-baring flange, and folding panels with a solid ½” EPS core, allowing your BAKFlip to carry up to 400lbs of weight on the top depending on the model you choose.

Q: Can I stand on the BAKFlip?

Sure, but a little common sense also helps the product last longer. Rather than stand on the top surface, you can fold the cover over a couple times to make the folded top stronger. Then you are actually standing on the bottom of the cover where any scuffs will be unseen when closed.

Q: Can I drive with the BAKFlip in the flipped up position?

Yes. The ability to drive with the BAKFlip flipped up against the cab is apart of BAKFlip’s design. Locking prop rods will secure the cover open on each side allowing you to drive with the cover open at safe highway speeds.

Q: Can I drive with the BAKFlip folded open?

Yes, new straps and buckles have become standard on new BAKFlip models. Strapping the cover down flat on the rails behind the cab allows incremental access to the bed and improved rear window visibility.

Q: How do I lock the BAKFlip if my truck does not have a tailgate lock?

Easy. Every new truck seems to have an OE tailgate lock, but if your truck does not have a locking tailgate, a Pop & Lock or similar lock can be added to your truck to complete the bed security.

Q: Can I see out the back window with my bed loaded?

Yes and no. If the BAKFlip is completely flipped up against the cab then no, the BAKFlip will block the window. But so will your refrigerator. You may also consider re-arranging your cargo and strap the BAKFlip down in the folded position, which will provide improved rear window visibility. Don’t forget to use your side view mirrors for added safety.

Q: Is my BAKFlip waterproof?

Ultimately no truck bed cover is 100% waterproof. However, if properly installed the BAKFlip in a leader in its class at keeping the bed dry. Although gaps at the tailgate and other areas of the bed can allow minimal water in, there are also special installation techniques to become the most watertight fit possible. Local BAK Authorized Dealers experts are standing by for a professional installation for you to ensure the best possible outcome to fit your needs.

Q: Is it easy to remove BAKFlip truck bed covers?

BAKFlips are easy to remove with a simple pin on each side and a thumbscrew underneath, and without the use of tools.

Q: Can I tow a gooseneck trailer with a BAKFlip installed?

Yes.

Q: Can my BAKFlip be dented or damaged from hail?

If you live in an area with extreme weather conditions, such as hail, we highly recommend the FRP Fiberglass series, which is the most dent and ding resistant product we have available. The aluminum series product while provides outstanding UV protection for the sun belt areas but is more susceptible to dents and dings as a result of hail

Q: Does the warranty provide a new cover if mine becomes defective?

It depends on the circumstances. Normal wear and tear items have simple service parts that help keep everything working 100%. Most local dealers will cover this service as part of the sale price if you buy the cover at a local dealer and have them install it.

Q: How can I get the side seals of my BAKFlip to lay flat?

Sometimes, your side seals of your BakFlip cover will appear to be wrinkled shortly after initially installing the cover. That's because it's been folded up in a box for an extended period of time. But not to worry, the rubber seals used on a BakFlip have a memory. That means they'll revert back to their original shape when exposed to heat. You can leave your truck in the sun, or to expedite, just apply heat with a hair dryer or heat gun. See the video for a good look at how it's done.

Q: Where is BAKFlip made?

BAK Industries is proud to produce all of truck bed covers in the USA at our manufacturing facility in Southern California.

Q: Is it cheaper to buy my BAKFlip online?

Not typically. Pricing online or at a local dealer are normally comparable. There are a few times each year that you can find BAKFlip on special online. There are also dealers who offer specials on the installation if you order the cover with them.

Q: Will I get my BAKFlip faster if I order online or at a local dealer?

No matter where you are, a BAKFlip will get you covered quickly. Many of the more populated areas can get a BAKFlip delivered next day or they may even be in stock at your local BAK Authorized Dealer.

Q: Do I need to have a dealer install my BAKFlip?

No. If you are a weekend mechanic and have some basic tools, BAKFlip is an easy install. If you don’t have spare time a Local BAK Authorized Dealer can make it simple to have the best experience with the cover. You may want to talk to your local dealers before ordering if you want to go the easy route.

Q: Is my new BAKFlip going to be easy to install?

Yes. If you can twist a 9/16 wrench, all it takes is a little time, and the step-by-step installation guide that’s included in the box. There are also video’s on the BAK website that can walk you through an install, and show you how to bolt on the BAKFlip with ease. It typically takes about 30 minutes to install a BAKFlip.

Q: Do I need to drill my truck when I install my BAKFlip?

No. Your BAKFlip will simply clamp on to the rail of your truck with our specially designed, easy-to-use clamp system. All that’s required to install a typical BAKFlip cover is one 9/16 wrench. There are three clamps to tighten on each side to secure the cover. For long bed trucks, there are generally four clamps on each side.

Q: How much does the BAKFlip weigh?

BAKFlip covers vary in size, depending on whether it fits a short bed or a long bed truck. A typical cover, together with its rails will weight approximately 55 lbs.

Q: What are the BAKFlip panels made from?

BAKFlip panels are sandwich panels. Although they are relatively light in weight, they are extremely strong. Depending on which cover you choose, the exterior will either be made of impact resistant fiberglass polymer, or aircraft grade aluminum. The inner core of the BAKFlip is a high density EPS (polystyrene). This allows the BAKFlip panels to be insulated and impact resistant. Most importantly, the panels are completely watertight.

Q: Can I use my BAKFlip with a bedliner?

Yes, the BAKFlip is designed to work with any spray on liner, BedRug, or under the rail bedliner. It will also work with many aftermarket bed rail caps that did not come equipped from the factory.

Q: Does BAKFlip work with an Overhead Rack?

Yes, you should look into the BAKFlip CS Series. This is a 500lb lifestyle rack that is integrated with the BAKFlip and offers a special rail design.

Q: Can I add a Rack to the BAKFlip?

Yes, you can buy the specialty BAKFlip CS rail and rack separately, however it is less expensive if you buy it as a complete kit, rather than add it later. TracRac SR can work with a BAKFlip with some effort and custom installation. The TracRac SR is rated to 1000lbs on most applications. However, the folding cover will have some interference if the racks are anywhere other than at the far ends at the front and back of the bed. The BAKFlip Prop Rods will need to be modified and cut shorter. Other rack options are under investigation as to what does and does not work. You may want to check with a local BAK Authorized Dealer for more options .

Q: Does BAKFlip work with Headache Racks?

Yes Back Rack Headache Racks integrate perfectly with BAKFlips, as long as you order the “Tonneau Cover Accessory Mounting Kit” from Back Rack. Other brands of headache racks may also work as long as they do not mount to or interfere with the vertical surface of the bed rail at the opening where the BAKFlip Rail clamps into place. They need to mount to the top horizontal surface only. BAKFlip provides access to stake pocket holes for this type of mounting hardware, or a bolt can be drilled through the bedrail if other bolt-on options do not exist.

Q: Does BAKFlip work with a Toolbox?

Yes, BAK offers the BAKBox2 – a convenient, fold away toolbox that is concealed underneath the BAKFlip cover and clamps into the BAKFlip rails to hold over 200lbs of assorted small cargo. The BAKBox2 provides the organization of a toolbox, while the BAKFlip secures the contents of your entire truck bed when the cover is closed.

Q: Does BAKFlip work with the Bed Extender?

Yes. The OE Ford Bed Extender works perfectly. Aftermarket bed extenders are adjustable to work with the BAKFlip. An adapter may be required.

Q: Does BAKFlip work with Bed Rail Bars and Stake Pocket Tie Downs?

Yes Most Bed Rail Bars mount to the stake pocket holes or drill through the top of the truck bed rail. In some cases they will need to be adjusted. If there is a large plastic foot that interferes, some trimming of the plastic may be necessary.


Revolver X2 Truck Bed Cover

Q: Is the cover easy to operate?

The Revolver X2 is possibly the world’s simplest cover to operate. Simply unlock and lower the tailgate, and pull the cable release from either side of the truck bed. There is no heavy lifting and the cover easily rolls with one hand up the bed rails. Closing the cover is even easier with universal tailgate function that lets the user close the tailgate with the cover open or closed.

Q: Is Revolver X2 waterproof?

Revolver X2 performs outstanding to help keep your bed dry. While the OE marine-grade vinyl roll top is seamless and sheds water away easily, OE manufacturers do leave gaps in the sheet metal to allow water to get out, and sometimes these locations allow water in. You can add a tailgate seal to improve the water tight fit.

Q: Can Revolver X2 operate in freezing conditions?

Yes. Just like all products, a little common sense goes a long way. Clear away any snow or ice, using care not to damage the product before you attempt to operate the cover. Don’t force it.

Q: Can I stand on the Revolver X2?

The Revolver X2 can carry up to 400lbs of evenly distributed weight on the top. And yes, it has been stood on for testing purposes simply because customers want to know. This said, we do not recommend standing on the cover for many reasons including safety and possible scuffs.

Q: Does Revolver X2 work with OE track system/tie downs?

Yes. The most popular trucks that commonly have track systems with tie downs are Tundra, Tacoma, Frontier and Titan. The trucks allow the continued use of the track system for tie downs, bed extender mounts and other OE and aftermarket accessories.

Q: Does Revolver X2 require drilling?

No. Revolver X2 installs on most trucks by using a simple C clamp, and the others offer a custom OE installation to pre-existing mounting locations in the bed.

Q: Does Revolver X2 require drain tubes?

No. The watertight OEM marine-grade vinyl and the EPDM seals are superior at shedding the water over the side of the truck, and at keeping water from getting into the bed.

Q: What tools will I need to install the Revolver X2?

- 9/16 wrench
- ½ inch wrench
- *Tacoma and Tundra with OR track systems also require a T30 wrench

Q: What level of skill is needed to install Revolver X2?

Basic mechanical skills will get the Revolver X2 installed. A watertight installation depends on attention to simple details. BAK has over 3,500 dealers in North America who are there to help with both sales and installation if needed.

Q: Will the vinyl hold up?

Yes, depending on normal use and care. BAK uses OEM Marine-grade vinyl to ensure a premium quality that will last. Soap and water wash, shammy dry. Use an approved vinyl cleaner/protectant such as 303 Aerospace Protectant to clean hard water spots and keep the vinyl and seals optimal.

Q: Will the Velcro fail?

Revolver X2 does not use any Velcro. BAK uses a revolutionary patented mechanical locking rail that secures the 50lb roll top the entire length of the truck bed.

Q: Does Revolver X2 use magnets?

No. The Revolver X2 uses rotational locking rails that rotate ¾ inch locking teeth into the roll top locking blocks the entire length of the truck bed. We did all the difficult work in the engineering department so the cover is simple to operate properly.

Q: How do I lock the Revolver X2 if my truck does not have a tailgate lock?

Almost all new trucks now come with tailgate locks standard. If your truck does not have a locking tailgate, then most dealers can help you add one.

Q: Does Revolver X2 rattle?

No, Revolver X2 does not rattle. Pre-applied shims and a 2x larger locking rail ensures the Revolver X2 is locked to the rails and cannot lift or rattle. In addition, the buckles on Revolver X2 are bolted to the top allowing the Revolver X2 to be whisper quiet.

Q: Does Revolver X2 fit flush?

Yes (+/- ¼ inch). The patented Revolver X2 rails drop the cover down inside the rail opening so the cover fits flush with the truck side rails. This means that you will not lose any rear visibility while driving or backing up when the cover is closed.

Q: How big is the roll top when rolled open?

When rolled up, the Revolver X2 diameter is approximately:

6.5” diameter - Short beds 5’ 6”
7” diameter - Standard beds 6’ 6”
7.5” diameter - Long beds 8’

You should be able to see over the roll top to the edge of the tailgate out the back window. The roll top will allow better visibility than an average toolbox, and when rolled open, the Revolver X2 will be shorter than the rear headrests found in most new truck back seats.

Q: Will I be able to see out the back window with Revolver X2 strapped open?

Yes. The Revolver X2 will only block the bottom 1/3rd of the rear window on your average full size truck.

Q: Will the side seals crack over time?

No, in fact the seals used by the Revolver X2 are not rubber. They are EPDM, which is an aero space compound used to manufacture O-rings that go into the engine block. This amazing compound will not crack or degrade over time, and will not expand in severe heat or shrink in sub-zero cold. These qualities ensure the product lasts the life of the average truck.

Q: If my Revolver X2 has a warranty issue, will I get a new replacement top?

That depends on the issue at hand. Often times service parts are provided to address warranty concerns.

Q: Is labor covered under warranty?

No, if you bought the cover online and installed the cover yourself, then you take on the responsibility of the installation being correct, and for any warranty service parts that may need to be installed over the life of the product. Although, if you purchase the cover from local BAK Authorized Dealer and have it installed there, most dealers will typically include follow-up service at no charge. Check with your local BAK Authorized Dealer for more details.

Q: Will Revolver X2 work with overhead racks or headache racks?

That depends on the rack manufacturer. See your local BAK Authorized Dealer for more information on what products work best. 90 degree angle iron base mounts do not work. Mounts that go to the stake pocket hole and sit flat on the top of the bed rail can typically be adjusted to work very well in combination with Revolver X2.

Q: Will Revolver X2 work with a toolbox?

Revolver X2 turns your entire truck bed into a locked toolbox, and the BAKBox2 is offered to provide the organization you need for small parts. You may also find a tool chest that can fit below the rail and under the Revolver X2. At this time Revolver X2 does not work with a cross box style toolbox that goes across the bed on top of the rails.

Q: Will Revolver X2 work with OE accessories?

In most cases yes. Revolver X2 works with OE bed cap protectors, plastic drop-in bed liners and spray-in liners, it also works with tie down/track systems, bed lighting systems, tailgate steps and bed extenders. There are some OE racks and toolboxes that may interfere. Check with your local BAK Authorized Dealer for more details.

Q: Will Revolver X2 work with my 5th wheel hitch, gooseneck hitch or receiver hitch?

Yes.

Q: Can I remove the Revolver X2 easily?

Yes, the Revolver X2 can be removed by unbolting two ½ inch nuts on either side. However, the beauty of the Revolver X2 design is the way it gives access to 100% of the bed without having to remove the cover.


Roll BAK Tonneau Cover

Q: Do I need to drill my truck when I install my RollBak tonneau cover?

No. The RollBak G2 tonneau cover is designed to clamp onto the trucks rails. It consists of a canister as well as a set of rails. Each rail mounts independently of one another with simple c lamps that are easy to use. The canister is usually mounted with a couple of self tapping screws on each side as we find this to be the most secure and strongest method of installing it, but the RollBak canister can just as easily be clamped onto the rail.

Q: How long does it take to install a RollBak cover?

A typical RollBak cover takes about an hour to install. If you've installed one before it shouldn't take more than 30 to 45 minutes or so.? The RollBak G2 tonneau cover has been completely redesigned from the ground up and is far easier to install than most retractable tonneau covers. The canister spring is pre-wound and the tension of the tonneau cover is pre-set at factory level. The rails are adjustable, but are also pre-set at factory level, making for a much faster install that one might expect.

Q: Can I drive with my RollBak tonneau cover in the open position?

Yes, the RollBak retractable tonneau cover is designed lock into position in multiple areas, anywhere along the side rail of your truck. This means that you can drive with it in ANY open position. The RollBak G2 tonneau cover has a uniquely designed dual latching system that automatically latches the cover in any desired incremental position. This makes it the choice of all folks that haul 5th wheels, boats or other toys that need hauling.

Q: Is my vision blocked when I drive with the RollBak in any position?

No. The RollBak is extremely low profile and will not block your vision at all.

Q: Does the RollBak lock?

The RollBak G2 is an incredibly secure tonneau cover. As you close the RollBak, it automatically latches against the side rails of your truck. When you get to the final position, the RollBak is locked securely and can only be opened by accessing the underside of the cover. With the tailgate closed and locked, the RollBak G2 tonneau is without question, the most secure tonneau cover in the industry. Best of all, there are no exposed key holes, no aftermarket keys to contend with, no visible locks to pick or damage and in most instances the key you drive with is the key you?ll secure the cover with.

Q: What if my tailgate doesn?t lock?

BAK Industries provides tailgate locks for most pickup trucks and will work with you on multiple alternatives if your truck is a custom rig or a unique model that is old or produced outside of the USA.

Q: Will the RollBak work with my factory track / rail system?

Yes! The RollBak tonneau cover is custom designed to work with your specific truck. Whether you drive a Nissan, Toyota, Chevy, Dodge or Ford, the RollBak G2 tonneau cover is designed to integrate with your factory equipped cargo management system.

Q: Can I stand on my RollBak tonneau cover?

Yes, The new RollBak G2 is designed to handle of 400 LBS of weight on top of it.

Q: How much does the RollBak weigh?

RollBak covers vary in size, depending on whether it fits a short bed or a long bed truck. A typical RollBak tonneau cover, together with its rails will weigh approximately 100 to 120 lbs.

Q: What is the warranty on the RollBak tonneau cover? 410

2 years.

Q: What is the RollBak G2 tonneau cover made from?

RollBak tonneau covers are made of super heavy duty, aircraft grade aluminum slats that are water tight and attached to each other by way of a patented extrusion, which allows the RollBak slats to link to each other like tongue and groove. The slats are powder coated with a virtually indestructible baked on finish. The finish is designed to be rugged, not show sratches and can absorb massive amounts of impact. The underside of the RollBak slats are felt lined with a mildew protected, marine grade felt that deadens sound, insulates the cover and protects the slats when they are rolled up inside the canister. The RollBak tonneau?s canister is made from an impact resistant ABS and designed to absorb shock and impact. It cannot dent and is rounded to expel unwanted water quickly and more efficiently than other types of retractable tonneau covers.

Q: Can I color match or paint my RollBak?

RollBak tonneau covers can be powder coated to match various colors, but are made factory black as a general rule of thumb.

Q: Can I use my RollBak with a bedliner?

Yes, The RollBak tonneau cover is designed to work with most bedliners. Spray on liners and carpet liners are generally of no consequence, however some drop in bedliners need to be slightly modified to accommodate the canister portion of the rollBak tonneau cover.

Q: Can I use the RollBak with my bed extender?

Yes, The RollBak has lower profile rails than all retractable tonneau covers and as such do not pose a problem with most bed extenders. In some instances bed extenders need to be narrowed or modified.

Q: Can I use the RollBak tonneau cover with a rack?

Yes, as long as the rack is a stake pocket mounted rack and does not hang over the inside edge of your truck bed rails.

Q: Can I use the RollBak tonneau cover with bed rails or tie downs?

Yes, the RollBak G2 tonneau covers patented design ensures that you always have full access to stake pockets. The RollBak rests just 1/8 of an inch over the edge of your trucks rails. Using all sorts of tie downs or bed rails in conjunction with the RollBak tonneau cover is easy.

Q: Where is the RollBak tonneau cover made?

In the good old USA!? And that?s the way it will always stay! BAK Industries produces all of its tonneau covers at its plant in San Fernando, California.

Q: How far above or below the rail will the RollBak tonneau sit?

The RollBak sits FLUSH with the top edge of your rails. It has a patented ?NO PROFILE? appearance and fit. It follows the interior contours of your truck for an absolutely unparalleled fit. The thickness of the slats measure about ? an inch.

Q: Is my RollBak tonneau cover waterproof?

No truck bed covers are completely waterproof. The RollBak tonneau is however extremely well designed to keep most if not all water out of your truck bed. The RollBak canister is designed to collect water which is then funneled out of the truck through tubes which pass through holes that exist in the truck bed or behind your bedliner. A good installation is oftentimes the difference between a tonneau cover that leaks and one that is water tight.

Q: Will my spring of my RollBak tonneau cover ever wear out?

Absolutely not! The spring is stainless steel and is very strong indeed. It is designed to outlast your truck. Replacement springs are readily available in the very rare instance that this will ever happen.

Q: How does the RollBak tonneau cover ship?

We use UPS to ship the RollBak. We use a variety of international freight forwarders and airfreight companies to send RollBak tonneau covers to international destinations. We have direct relationships with many container lines, which enables us to get great rates on full container loads to virtually any port destination in the world.

Q: How is the RollBak cover packaged?

RollBak tonneau covers are certified to have the highest rating that a package can qualify for through UPS. We have triple A ratings on our boxes. In addition, the RollBak is cocooned in an expandable foam with fills every nook and cranny of the box so that you can abuse the box to the extreme and still find that the RollBak arrives at it?s final destination in stellar condition.


Shipping & Returns

Q: BAK Shipping Policy

Please check that your BAK product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, BAK cannot settle any shipping damage dispute.

Please retain all packaging material your BAK product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

If the item you received was drop shipped by BAK for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.

Q: BAK Returns Policy

If you have received an incorrect item, please contact our customer service department at 818-365-8000 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.

You may email warranty@bakindustries.com

If you have attempted to install your BAK product, or any BAK product has already been installed on your vehicle, BAK will not accept any return. All BAK items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.

BAK has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the BAK limited warranty period.

In the event you decide you do not want the BAK product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. BAK will charge a 20% restocking fee for all such items being returned to stock.

BAK will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.

Q: Manufacturers Instructions

All BAK manufactured items are accompanied by installation instructions. Please follow these directions with precision. BAK will not be held responsible if installation procedures are not followed accordingly.

Please make sure to never open any BAK products with box cutters or any sharp instruments. Items scratched during the opening of boxes will not be replaced by BAK.

Q: BAK's Promise to You

We are committed to ensuring your complete satisfaction. If you have any questions regarding installation we are always here to help you. We have factory technicians available to answer all your questions. We will always ship your products in a fast and timely manner.


Privacy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by BAK Industries to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a BAK Industries brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from BAK Industries, please contact us via email at support@bakindustries.com. Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that BAK Industries offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. BAK Industries takes great pride in having you as a customer and we will ensure your privacy as a customer. BAK Industries does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

BAK Industries seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

BAK Industries reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at BAK Industries, you can change your personal information at any time by updating your information at check-out.