Please check that your BAK product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 14 days of receiving your item. If a damaged item received is reported after 14 days, BAK cannot settle any shipping damage dispute.
Please retain all packaging material your BAK product was received in, should UPS have to inspect the item for a claim. UPS will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
If the item you received was drop shipped by BAK for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.
If you have received an incorrect item, please contact our customer service department with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
You may email firstname.lastname@example.org
If you have attempted to install your BAK product, or any BAK product has already been installed on your vehicle, BAK will not accept any return. All BAK items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.
BAK has a 1 year limited warranty on all products and a 2 year limited warranty on BakFlip HD, F1 and the RollBak G2. BAK's warranty covers factory caused damage and not damage caused by consumer or by random acts of nature.
In the event you decide you do not want the BAK product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. BAK will charge a 20% restocking fee for all such items being returned to stock.
BAK will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.
All BAK manufactured items are accompanied by installation instructions. Please follow these directions with precision. BAK will not be held responsible if installation procedures are not followed accordingly.
Please make sure to never open any BAK products with box cutters or any sharp instruments. Items scratched during the opening of boxes will not be replaced by BAK.
We are committed to ensuring your complete satisfaction. If you have any questions regarding installation we are always here to help you. We have factory technicians available to answer all your questions. We will always ship your products in a fast and timely manner.
Please note BAK will not pay for any items being shipped back to your warehouse unless you have been authorized by BAK to do so. If an item is damaged in shipment, BAK has the authority to decide if that item should be destroyed or returned to us and will not accept any of our distributors making that decision without notifying BAK first.
If an item you ordered is shipped to your customer and your customer decides not to accept the item, BAK will accept the item being returned with a 20% restocking charge. BAK will not be responsible for any shipping charges. All items returned need an approved RMA #.
In the event an item is damaged in transit from your warehouse to one of your retailers, or visa versa, please note that BAK will not accept these returns. You will have to file a damage claim with your shipping carrier, as the freight damage was caused between you and your retailer.
In the event you receive an item damaged which was sent to you from BAK, you will have 10 days in which to notify BAK of the damage and a claim will be filed and a replacement will be sent to you. This can be done at email@example.com .
All shipments are checked before being packed on pallets to our distributors. In the event you receive your shipment and it is missing a part which has been itemized on your packing list, BAK needs to be notified within 10 days of receiving that shipment. BAK will not be held responsible for missing merchandise if we have not been notified within the stipulated time period.
Any customer who wants to return a BAK product under warranty to you, must obtain an approved RMA # prior to you accepting anything back from your customer. If a customer returns an item to you without an approved RMA #, BAK will not be obliged to issue any credit on that item.
In the event a package is damaged in shipping and BAK has used your 3rd Party UPS Account, a claim will be filed with UPS. The cost of the item will be reimbursed by UPS to BAK and the cost of the shipping will be reimbursed to you by UPS directly. BAK does not receive credit on shipping if a 3rd party account has been used. Due to this, if any replacement needs to be sent, BAK will therefore bill your 3rd Party UPS Account for the replacement to be sent out.
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