Shipping & Returns
Please check that your BAK product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, BAK cannot settle any shipping damage dispute.
Please retain all packaging material your BAK product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.
If the item you received was drop shipped by BAK for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.
If you have received an incorrect item, please contact our customer service department at 818-365-8000 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.
You may email firstname.lastname@example.org
If you have attempted to install your BAK product, or any BAK product has already been installed on your vehicle, BAK will not accept any return. All BAK items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.
BAK has a limited warranty on all products which covers manufactures defects in materials or workmanship or by random acts of god.
In the event you decide you do not want the BAK product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. BAK will charge a 20% restocking fee for all such items being returned to stock.
BAK will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.
All BAK manufactured items are accompanied by installation instructions. Please follow these directions with precision. BAK will not be held responsible if installation procedures are not followed accordingly.
Please make sure to never open any BAK products with box cutters or any sharp instruments. Items scratched during the opening of boxes will not be replaced by BAK.
We are committed to ensuring your complete satisfaction. If you have any questions regarding installation we are always here to help you. We have factory technicians available to answer all your questions. We will always ship your products in a fast and timely manner.