BAK Industries FAQ

BAK Industries FAQ

  1. BAKFlip Truck Bed Cover
    1. Which BAKFlip is the best?
    2. How secure is the BAKFlip?
    3. Does the BAKFlip really sit totally flush?
    4. Why does the BAKFlip lean forward and contact the cab?
    5. Will BAKFlip damage my cab if it’s flipped up against the cab?
    6. How much weight can a BAKFlip hold?
    7. Can I stand on the BAKFlip?
    8. Can I drive with the BAKFlip in the flipped up position?
    9. Can I drive with the BAKFlip folded open?
    10. How do I lock the BAKFlip if my truck does not have a tailgate lock?
    11. Can I see out the back window with my bed loaded?
    12. Is my BAKFlip waterproof?
    13. Is it easy to remove BAKFlip truck bed covers?
    14. Can I tow a gooseneck trailer with a BAKFlip installed?
    15. Can my BAKFlip be dented or damaged from hail?
    16. Does the warranty provide a new cover if mine becomes defective?
    17. How can I get the side seals of my BAKFlip to lay flat?
    18. Where is BAKFlip made?
    19. Is it cheaper to buy my BAKFlip online?
    20. Will I get my BAKFlip faster if I order online or at a local dealer?
    21. Do I need to have a dealer install my BAKFlip?
    22. Is my new BAKFlip going to be easy to install?
    23. Do I need to drill my truck when I install my BAKFlip?
    24. How much does the BAKFlip weigh?
    25. What are the BAKFlip panels made from?
    26. Can I use my BAKFlip with a bedliner?
    27. Does BAKFlip work with an Overhead Rack?
    28. Can I add a Rack to the BAKFlip?
    29. Does BAKFlip work with Headache Racks?
    30. Does BAKFlip work with a Toolbox?
    31. Does BAKFlip work with the Bed Extender?
    32. Does BAKFlip work with Bed Rail Bars and Stake Pocket Tie Downs?
  2. Revolver X2 Truck Bed Cover
    1. Is the cover easy to operate?
    2. Is Revolver X2 waterproof?
    3. Can Revolver X2 operate in freezing conditions?
    4. Can I stand on the Revolver X2?
    5. Does Revolver X2 work with OE track system/tie downs?
    6. Does Revolver X2 require drilling?
    7. Does Revolver X2 require drain tubes?
    8. What tools will I need to install the Revolver X2?
    9. What level of skill is needed to install Revolver X2?
    10. Will the vinyl hold up?
    11. Will the Velcro fail?
    12. Does Revolver X2 use magnets?
    13. How do I lock the Revolver X2 if my truck does not have a tailgate lock?
    14. Does Revolver X2 rattle?
    15. Does Revolver X2 fit flush?
    16. How big is the roll top when rolled open?
    17. Will I be able to see out the back window with Revolver X2 strapped open?
    18. Will the side seals crack over time?
    19. If my Revolver X2 has a warranty issue, will I get a new replacement top?
    20. Is labor covered under warranty?
    21. Will Revolver X2 work with overhead racks or headache racks?
    22. Will Revolver X2 work with a toolbox?
    23. Will Revolver X2 work with OE accessories?
    24. Will Revolver X2 work with my 5th wheel hitch, gooseneck hitch or receiver hitch?
    25. Can I remove the Revolver X2 easily?
  3. Terms and Conditions
    1. Accepting our Terms of Use
    2. Changes to the Terms of Use
    3. Accessing Bakindustries.com and Account Security
    4. Intellectual Property Rights
    5. Trademarks
    6. Prohibited Uses
    7. User Contributions
    8. Monitoring and Enforcement; Termination
    9. Content Standards
    10. Copyright Infringement
    11. Reliance on Information Posted
    12. Changes to Bakindustries.com
    13. Information About You and Your Visits to Bakindustries.com
    14. Online Purchases
    15. Linking to Bakindustries.com and Social Media Features
    16. Links from Bakindustries.com
    17. Warranty Claims for Products Sold on Bakindustries.com
    18. Product and Pricing Information on Bakindustries.com
    19. Limitation on Liability
    20. Indemnification
    21. Governing Law and Jurisdiction
    22. Waiver and Severability
    23. Entire Agreement
    24. Your Comments and Concerns
  4. Roll BAK Tonneau Cover
    1. Do I need to drill my truck when I install my RollBak tonneau cover?
    2. How long does it take to install a RollBak cover?
    3. Can I drive with my RollBak tonneau cover in the open position?
    4. Is my vision blocked when I drive with the RollBak in any position?
    5. Does the RollBak lock?
    6. What if my tailgate doesn?t lock?
    7. Will the RollBak work with my factory track / rail system?
    8. Can I stand on my RollBak tonneau cover?
    9. How much does the RollBak weigh?
    10. What is the warranty on the RollBak tonneau cover? 410
    11. What is the RollBak G2 tonneau cover made from?
    12. Can I color match or paint my RollBak?
    13. Can I use my RollBak with a bedliner?
    14. Can I use the RollBak with my bed extender?
    15. Can I use the RollBak tonneau cover with a rack?
    16. Can I use the RollBak tonneau cover with bed rails or tie downs?
    17. Where is the RollBak tonneau cover made?
    18. How far above or below the rail will the RollBak tonneau sit?
    19. Is my RollBak tonneau cover waterproof?
    20. Will my spring of my RollBak tonneau cover ever wear out?
    21. How does the RollBak tonneau cover ship?
    22. How is the RollBak cover packaged?
  5. Privacy Policy
    1. Information We Collect
    2. How We Use Information and When We May Share and Disclose Information
    3. Managing Your Information Preferences
    4. Security
    5. Children's Privacy
    6. Processing in the United States
    7. Privacy Policy Changes
  6. Shipping & Returns
    1. BAK Shipping Policy
    2. BAK Returns Policy
    3. Manufacturers Instructions
    4. BAK's Promise to You

BAKFlip Truck Bed Cover

Q: Which BAKFlip is the best?

There is a wide assortment of choices in the BAKFlip line that each carry unique characteristics depending on your individual needs or climate. The BAKFlip VP is our most lightweight and water resistant cover, while the BAKFlip F1 premier cover is designed to withstand the harshest conditions. The BAKFlip G2 is superior in harsh UV Sunbelt areas, and the BAKFlip Fibermax performs well in harsh weather conditions such as hail. Be sure to check out the BAKFlip COMPARISON CHART to help zero in on what works best for you.

Q: How secure is the BAKFlip?

Out of sight, out of mind has a significant value in any truck bed cover, but you can lock your cargo secure by simply locking your tailgate the pull cables which release the cover become inaccessible and turn your truck bed into a lockable storage compartment

Q: Does the BAKFlip really sit totally flush?

Yes. The BAKFlip fits inside the bed and follows the inner contours of your truck, allowing the cover to sit flush.

Q: Why does the BAKFlip lean forward and contact the cab?

This is done to prevent the cover from slamming forward in the event that your cargo makes contact with the cover, thus preventing damage and also helps provide added visibility to the CHMSL (Center High Mount Safety Light: aka Third Brake Light) which is a unique feature patented by BAK Industries.

Q: Will BAKFlip damage my cab if it’s flipped up against the cab?

No. BAK uses D-shaped bumpers to prevent any direct contact between the cab, the back window and your BAKFlip.

Q: How much weight can a BAKFlip hold?

BAKFlip rails have a load-baring flange, and folding panels with a solid ½” EPS core, allowing your BAKFlip to carry up to 400lbs of weight on the top depending on the model you choose.

Q: Can I stand on the BAKFlip?

Sure, but a little common sense also helps the product last longer. Rather than stand on the top surface, you can fold the cover over a couple times to make the folded top stronger. Then you are actually standing on the bottom of the cover where any scuffs will be unseen when closed.

Q: Can I drive with the BAKFlip in the flipped up position?

Yes. The ability to drive with the BAKFlip flipped up against the cab is apart of BAKFlip’s design. Locking prop rods will secure the cover open on each side allowing you to drive with the cover open at safe highway speeds.

Q: Can I drive with the BAKFlip folded open?

Yes, new straps and buckles have become standard on new BAKFlip models. Strapping the cover down flat on the rails behind the cab allows incremental access to the bed and improved rear window visibility.

Q: How do I lock the BAKFlip if my truck does not have a tailgate lock?

Easy. Every new truck seems to have an OE tailgate lock, but if your truck does not have a locking tailgate, a Pop & Lock or similar lock can be added to your truck to complete the bed security.

Q: Can I see out the back window with my bed loaded?

Yes and no. If the BAKFlip is completely flipped up against the cab then no, the BAKFlip will block the window. But so will your refrigerator. You may also consider re-arranging your cargo and strap the BAKFlip down in the folded position, which will provide improved rear window visibility. Don’t forget to use your side view mirrors for added safety.

Q: Is my BAKFlip waterproof?

Ultimately no truck bed cover is 100% waterproof. However, if properly installed the BAKFlip in a leader in its class at keeping the bed dry. Although gaps at the tailgate and other areas of the bed can allow minimal water in, there are also special installation techniques to become the most watertight fit possible. Local BAK Authorized Dealers experts are standing by for a professional installation for you to ensure the best possible outcome to fit your needs.

Q: Is it easy to remove BAKFlip truck bed covers?

BAKFlips are easy to remove with a simple pin on each side and a thumbscrew underneath, and without the use of tools.

Q: Can I tow a gooseneck trailer with a BAKFlip installed?

Yes.

Q: Can my BAKFlip be dented or damaged from hail?

If you live in an area with extreme weather conditions, such as hail, we highly recommend the FRP Fiberglass series, which is the most dent and ding resistant product we have available. The aluminum series product while provides outstanding UV protection for the sun belt areas but is more susceptible to dents and dings as a result of hail

Q: Does the warranty provide a new cover if mine becomes defective?

It depends on the circumstances. Normal wear and tear items have simple service parts that help keep everything working 100%. Most local dealers will cover this service as part of the sale price if you buy the cover at a local dealer and have them install it.

Q: How can I get the side seals of my BAKFlip to lay flat?

Sometimes, your side seals of your BakFlip cover will appear to be wrinkled shortly after initially installing the cover. That's because it's been folded up in a box for an extended period of time. But not to worry, the rubber seals used on a BakFlip have a memory. That means they'll revert back to their original shape when exposed to heat. You can leave your truck in the sun, or to expedite, just apply heat with a hair dryer or heat gun. See the video for a good look at how it's done.

Q: Where is BAKFlip made?

BAK Industries is proud to produce all of truck bed covers in the USA at our manufacturing facility in Springfield, Missouri.

Q: Is it cheaper to buy my BAKFlip online?

Not typically. Pricing online or at a local dealer are normally comparable. There are a few times each year that you can find BAKFlip on special online. There are also dealers who offer specials on the installation if you order the cover with them.

Q: Will I get my BAKFlip faster if I order online or at a local dealer?

No matter where you are, a BAKFlip will get you covered quickly. Many of the more populated areas can get a BAKFlip delivered next day or they may even be in stock at your local BAK Authorized Dealer.

Q: Do I need to have a dealer install my BAKFlip?

No. If you are a weekend mechanic and have some basic tools, BAKFlip is an easy install. If you don’t have spare time a Local BAK Authorized Dealer can make it simple to have the best experience with the cover. You may want to talk to your local dealers before ordering if you want to go the easy route.

Q: Is my new BAKFlip going to be easy to install?

Yes. If you can twist a 9/16 wrench, all it takes is a little time, and the step-by-step installation guide that’s included in the box. There are also video’s on the BAK website that can walk you through an install, and show you how to bolt on the BAKFlip with ease. It typically takes about 30 minutes to install a BAKFlip.

Q: Do I need to drill my truck when I install my BAKFlip?

No. Your BAKFlip will simply clamp on to the rail of your truck with our specially designed, easy-to-use clamp system. All that’s required to install a typical BAKFlip cover is one 9/16 wrench. There are three clamps to tighten on each side to secure the cover. For long bed trucks, there are generally four clamps on each side.

Q: How much does the BAKFlip weigh?

BAKFlip covers vary in size, depending on whether it fits a short bed or a long bed truck. A typical cover, together with its rails will weight approximately 55 lbs.

Q: What are the BAKFlip panels made from?

BAKFlip panels are sandwich panels. Although they are relatively light in weight, they are extremely strong. Depending on which cover you choose, the exterior will either be made of impact resistant fiberglass polymer, or aircraft grade aluminum. The inner core of the BAKFlip is a high density EPS (polystyrene). This allows the BAKFlip panels to be insulated and impact resistant. Most importantly, the panels are completely watertight.

Q: Can I use my BAKFlip with a bedliner?

Yes, the BAKFlip is designed to work with any spray on liner, BedRug, or under the rail bedliner. It will also work with many aftermarket bed rail caps that did not come equipped from the factory.

Q: Does BAKFlip work with an Overhead Rack?

Yes, you should look into the BAKFlip CS Series. This is a 500lb lifestyle rack that is integrated with the BAKFlip and offers a special rail design.

Q: Can I add a Rack to the BAKFlip?

Yes, you can buy the specialty BAKFlip CS rail and rack separately, however it is less expensive if you buy it as a complete kit, rather than add it later. TracRac SR can work with a BAKFlip with some effort and custom installation. The TracRac SR is rated to 1000lbs on most applications. However, the folding cover will have some interference if the racks are anywhere other than at the far ends at the front and back of the bed. The BAKFlip Prop Rods will need to be modified and cut shorter. Other rack options are under investigation as to what does and does not work. You may want to check with a local BAK Authorized Dealer for more options .

Q: Does BAKFlip work with Headache Racks?

Yes Back Rack Headache Racks integrate perfectly with BAKFlips, as long as you order the “Tonneau Cover Accessory Mounting Kit” from Back Rack. Other brands of headache racks may also work as long as they do not mount to or interfere with the vertical surface of the bed rail at the opening where the BAKFlip Rail clamps into place. They need to mount to the top horizontal surface only. BAKFlip provides access to stake pocket holes for this type of mounting hardware, or a bolt can be drilled through the bedrail if other bolt-on options do not exist.

Q: Does BAKFlip work with a Toolbox?

Yes, BAK offers the BAKBox2 – a convenient, fold away toolbox that is concealed underneath the BAKFlip cover and clamps into the BAKFlip rails to hold over 200lbs of assorted small cargo. The BAKBox2 provides the organization of a toolbox, while the BAKFlip secures the contents of your entire truck bed when the cover is closed.

Q: Does BAKFlip work with the Bed Extender?

Yes. The OE Ford Bed Extender works perfectly. Aftermarket bed extenders are adjustable to work with the BAKFlip. An adapter may be required.

Q: Does BAKFlip work with Bed Rail Bars and Stake Pocket Tie Downs?

Yes Most Bed Rail Bars mount to the stake pocket holes or drill through the top of the truck bed rail. In some cases they will need to be adjusted. If there is a large plastic foot that interferes, some trimming of the plastic may be necessary.


Revolver X2 Truck Bed Cover

Q: Is the cover easy to operate?

The Revolver X2 is possibly the world’s simplest cover to operate. Simply unlock and lower the tailgate, and pull the cable release from either side of the truck bed. There is no heavy lifting and the cover easily rolls with one hand up the bed rails. Closing the cover is even easier with universal tailgate function that lets the user close the tailgate with the cover open or closed.

Q: Is Revolver X2 waterproof?

Revolver X2 performs outstanding to help keep your bed dry. While the OE marine-grade vinyl roll top is seamless and sheds water away easily, OE manufacturers do leave gaps in the sheet metal to allow water to get out, and sometimes these locations allow water in. You can add a tailgate seal to improve the water tight fit.

Q: Can Revolver X2 operate in freezing conditions?

Yes. Just like all products, a little common sense goes a long way. Clear away any snow or ice, using care not to damage the product before you attempt to operate the cover. Don’t force it.

Q: Can I stand on the Revolver X2?

The Revolver X2 can carry up to 400lbs of evenly distributed weight on the top. And yes, it has been stood on for testing purposes simply because customers want to know. This said, we do not recommend standing on the cover for many reasons including safety and possible scuffs.

Q: Does Revolver X2 work with OE track system/tie downs?

Yes. The most popular trucks that commonly have track systems with tie downs are Tundra, Tacoma, Frontier and Titan. The trucks allow the continued use of the track system for tie downs, bed extender mounts and other OE and aftermarket accessories.

Q: Does Revolver X2 require drilling?

No. Revolver X2 installs on most trucks by using a simple C clamp, and the others offer a custom OE installation to pre-existing mounting locations in the bed.

Q: Does Revolver X2 require drain tubes?

No. The watertight OEM marine-grade vinyl and the EPDM seals are superior at shedding the water over the side of the truck, and at keeping water from getting into the bed.

Q: What tools will I need to install the Revolver X2?

- 9/16 wrench
- ½ inch wrench
- *Tacoma and Tundra with OR track systems also require a T30 wrench

Q: What level of skill is needed to install Revolver X2?

Basic mechanical skills will get the Revolver X2 installed. A watertight installation depends on attention to simple details. BAK has over 3,500 dealers in North America who are there to help with both sales and installation if needed.

Q: Will the vinyl hold up?

Yes, depending on normal use and care. BAK uses OEM Marine-grade vinyl to ensure a premium quality that will last. Soap and water wash, shammy dry. Use an approved vinyl cleaner/protectant such as 303 Aerospace Protectant to clean hard water spots and keep the vinyl and seals optimal.

Q: Will the Velcro fail?

Revolver X2 does not use any Velcro. BAK uses a revolutionary patented mechanical locking rail that secures the 50lb roll top the entire length of the truck bed.

Q: Does Revolver X2 use magnets?

No. The Revolver X2 uses rotational locking rails that rotate ¾ inch locking teeth into the roll top locking blocks the entire length of the truck bed. We did all the difficult work in the engineering department so the cover is simple to operate properly.

Q: How do I lock the Revolver X2 if my truck does not have a tailgate lock?

Almost all new trucks now come with tailgate locks standard. If your truck does not have a locking tailgate, then most dealers can help you add one.

Q: Does Revolver X2 rattle?

No, Revolver X2 does not rattle. Pre-applied shims and a 2x larger locking rail ensures the Revolver X2 is locked to the rails and cannot lift or rattle. In addition, the buckles on Revolver X2 are bolted to the top allowing the Revolver X2 to be whisper quiet.

Q: Does Revolver X2 fit flush?

Yes (+/- ¼ inch). The patented Revolver X2 rails drop the cover down inside the rail opening so the cover fits flush with the truck side rails. This means that you will not lose any rear visibility while driving or backing up when the cover is closed.

Q: How big is the roll top when rolled open?

When rolled up, the Revolver X2 diameter is approximately:

6.5” diameter - Short beds 5’ 6”
7” diameter - Standard beds 6’ 6”
7.5” diameter - Long beds 8’

You should be able to see over the roll top to the edge of the tailgate out the back window. The roll top will allow better visibility than an average toolbox, and when rolled open, the Revolver X2 will be shorter than the rear headrests found in most new truck back seats.

Q: Will I be able to see out the back window with Revolver X2 strapped open?

Yes. The Revolver X2 will only block the bottom 1/3rd of the rear window on your average full size truck.

Q: Will the side seals crack over time?

No, in fact the seals used by the Revolver X2 are not rubber. They are EPDM, which is an aero space compound used to manufacture O-rings that go into the engine block. This amazing compound will not crack or degrade over time, and will not expand in severe heat or shrink in sub-zero cold. These qualities ensure the product lasts the life of the average truck.

Q: If my Revolver X2 has a warranty issue, will I get a new replacement top?

That depends on the issue at hand. Often times service parts are provided to address warranty concerns.

Q: Is labor covered under warranty?

No, if you bought the cover online and installed the cover yourself, then you take on the responsibility of the installation being correct, and for any warranty service parts that may need to be installed over the life of the product. Although, if you purchase the cover from local BAK Authorized Dealer and have it installed there, most dealers will typically include follow-up service at no charge. Check with your local BAK Authorized Dealer for more details.

Q: Will Revolver X2 work with overhead racks or headache racks?

That depends on the rack manufacturer. See your local BAK Authorized Dealer for more information on what products work best. 90 degree angle iron base mounts do not work. Mounts that go to the stake pocket hole and sit flat on the top of the bed rail can typically be adjusted to work very well in combination with Revolver X2.

Q: Will Revolver X2 work with a toolbox?

Revolver X2 turns your entire truck bed into a locked toolbox, and the BAKBox2 is offered to provide the organization you need for small parts. You may also find a tool chest that can fit below the rail and under the Revolver X2. At this time Revolver X2 does not work with a cross box style toolbox that goes across the bed on top of the rails.

Q: Will Revolver X2 work with OE accessories?

In most cases yes. Revolver X2 works with OE bed cap protectors, plastic drop-in bed liners and spray-in liners, it also works with tie down/track systems, bed lighting systems, tailgate steps and bed extenders. There are some OE racks and toolboxes that may interfere. Check with your local BAK Authorized Dealer for more details.

Q: Will Revolver X2 work with my 5th wheel hitch, gooseneck hitch or receiver hitch?

Yes.

Q: Can I remove the Revolver X2 easily?

Yes, the Revolver X2 can be removed by unbolting two ½ inch nuts on either side. However, the beauty of the Revolver X2 design is the way it gives access to 100% of the bed without having to remove the cover.


Terms and Conditions

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Q: User Contributions

Bakindustries.com may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, comment sections, and other interactive features (collectively, “Interactive Services”) that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through bakindustries.com.

All User Contributions must follow the Content Standards set out in these Terms of Use.

Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on bakindustries.com, you grant us, our affiliates, our service providers, and each of their and our respective licensees, successors, or assigns the royalty-free right to use, reproduce, alter, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose/according to your account settings.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns.
  • All your User Contributions will follow these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not Bak Industries, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of bakindustries.com.

Q: Monitoring and Enforcement; Termination

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action related to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of bakindustries.com or the public, or could create liability for Bak Industries.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of bakindustries.com.
  • End or suspend your access to all or part of bakindustries.com for any violation of these Terms of Use.

We have the right to cooperate with law enforcement authorities or court orders requesting or directing us to disclose the identity or information of anyone posting any materials on or through bakindustries.com. You waive and hold harmless Bak Industries and its affiliates, licensees, and service providers from any claims resulting from any action taken by any of the foregoing parties during, or take as a consequence of, investigations by either Bak Industries or law enforcement.

Q: Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety follow all applicable federal, state, local, and international laws and regulations. Without limit to the foregoing, User Contributions may not:

  • Contain any material that is libelous, defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe upon any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote, or assist any unlawful act.
  • Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person.
  • Impersonate any person, or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter, or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Q: Copyright Infringement

If you believe that any User Contributions violate your copyright, send us a notice of copyright infringement to Contact Us. It is the policy of Bak Industries to terminate the user accounts of repeat offenders.

Q: Reliance on Information Posted

Bakindustries.com includes content provided by third parties, including materials provided by other users, bloggers, third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials are solely the opinions of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Bak Industries. We are not responsible or liable to you or any third party for the content or accuracy of any materials provided by any third parties.

Q: Changes to Bakindustries.com

We regularly update the content on bakindustries.com, but there may be times when content is not fully complete or up-to-date.

Q: Information About You and Your Visits to Bakindustries.com

All information we collect on this bakindustries.com is subject to our Privacy Policy.. By using bakindustries.com, you consent to all actions taken by us with your information in compliance with the Privacy Policy.

Q: Online Purchases

All purchases through our site or other transactions for the sale of goods or services through bakindustries.com or resulting from visits made by you are governed by our Terms of Sale, which are hereby incorporated into these Terms of Use.

Additional terms and conditions may also apply to specific portions, services or features of bakindustries.com. All such terms and conditions are hereby incorporated by this reference into these Terms of Use.

Q: Linking to Bakindustries.com and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You may not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part.

Bakindustries.com may provide certain social media features that enable you to:

  • Link from your own or certain third-party websites to certain content on bakindustries.com.
  • Send emails or other communications with certain content, or links to certain content, on bakindustries.com.
  • Cause limited portions of content on this bakindustries.com to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided. You may not:

  • Establish a link from any bakindustries.com that is not owned by you.
  • Cause bakindustries.com or portions of it to be displayed on, or appear to be displayed by, any other site, for example, framing, deep linking, or in-line linking.
  • Link to any part of bakindustries.com other than the homepage.
  • Otherwise take any action with respect to the materials on this bakindustries.com that is inconsistent with any other provision of these Terms of Use.

You agree to cooperate with us in stopping any unauthorized framing or linking immediately. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice at our discretion.

Q: Links from Bakindustries.com

If bakindustries.com contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party links, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Q: Warranty Claims for Products Sold on Bakindustries.com

Each product on our site is backed by a manufacturer's warranty. Although the specific terms of warranties vary from product to product, many of these products are warranted for the life of the vehicle. If you want specific warranty information on a product, please contact our Customer Service Department. Bak Industries is not responsible for providing warranty or returns, but we will assist with this process with the manufacturer to help you.

Q: Product and Pricing Information on Bakindustries.com

If a product on bakindustries.com is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for such product. If your credit card has already been charged for the purchase and your order is cancelled, Bak Industries will issue a credit to your credit card in the amount of the incorrect price.

Your use of bakindustries.com, its content, and any services or items obtained through bakindustries.com is at your own risk. They are all provided on an “as is” and “as available” basis, without any warranties expressed or implied. Neither Bak Industries nor anyone associated with Bak Industries makes any warranty or representation about the completeness, security, reliability, quality, accuracy, or availability of bakindustries.com. Neither Bak Industries nor anyone associated with Bak Industries warrants that bakindustries.com, its content, or any services or items obtained through bakindustries.com will be accurate, reliable, error-free, or uninterrupted. We do not warrant that defects will be corrected, that our site or the server that makes it available are free of viruses or other harmful components, or that bakindustries.com or any services or items obtained through bakindustries.com will otherwise meet your needs or expectations.

To the full extent of the law, Bak Industries hereby disclaims all warranties of kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for particular purpose.

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or bakindustries.com will be free of viruses or other destructive code. You are responsible for having your own anti-virus protection in place and for maintaining a means external to our site for restoring any lost data. To the full extent of the law, we will not be liable for any loss or damage caused by a distributed denial of service (DDOS) attack, viruses, or other material harmful to technology that may infect your computer’s hardware or software or other material you own to your use of bakindustries.com or any services or items obtained through bakindustries.com or to your downloading of any material posted on it, or any website linked to it.

The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

Q: Limitation on Liability

In no event will Bak Industries, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, bakindustries.com, any websites linked to it, any content on bakindustries.com or such other websites, including any direct, indirect, special, incidental, consequential, or punitive damages or otherwise, even if foreseeable.

The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

Q: Indemnification

You agree to defend, indemnify, and hold harmless Bak Industries, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of bakindustries.com, including, but not limited to, your User Contributions, any use of bakindustries.com’s content, services, and products other than as expressly authorized in these Terms of Use or your use of any information obtained from bakindustries.com.

Q: Governing Law and Jurisdiction

All matters relating to bakindustries.com and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Michigan without giving effect to any choice or conflict of law provision or rule (whether of the State of Michigan or any other jurisdiction).

Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or bakindustries.com shall be executed exclusively in the federal courts of the United States or the state or county courts that govern the State of Michigan. We retain the right to bring any suit, action, or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant country. You waive all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Q: Waiver and Severability

No waiver by Bak Industries of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Bak Industries to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Q: Entire Agreement

This Terms of Use, our Privacy Policy and Terms of Sale constitute the sole and entire agreement between you and Bak Industries regarding bakindustries.com and replace all prior and concurrent understandings, agreements, representations, and warranties, both written and oral, regarding bakindustries.com.

Q: Your Comments and Concerns

Bakindustries.com is operated by Bak Industries which is located at:

1100 N. Glenstone Ave Ste. 140
Springfield, MO 65802

All notices of copyright infringement claims should be sent to Contact Us.

All other feedback, comments, requests for technical support, and other communications relating to bakindustries.com should be directed to: Contact Us.


Roll BAK Tonneau Cover

Q: Do I need to drill my truck when I install my RollBak tonneau cover?

No. The RollBak G2 tonneau cover is designed to clamp onto the trucks rails. It consists of a canister as well as a set of rails. Each rail mounts independently of one another with simple c lamps that are easy to use. The canister is usually mounted with a couple of self tapping screws on each side as we find this to be the most secure and strongest method of installing it, but the RollBak canister can just as easily be clamped onto the rail.

Q: How long does it take to install a RollBak cover?

A typical RollBak cover takes about an hour to install. If you've installed one before it shouldn't take more than 30 to 45 minutes or so.? The RollBak G2 tonneau cover has been completely redesigned from the ground up and is far easier to install than most retractable tonneau covers. The canister spring is pre-wound and the tension of the tonneau cover is pre-set at factory level. The rails are adjustable, but are also pre-set at factory level, making for a much faster install that one might expect.

Q: Can I drive with my RollBak tonneau cover in the open position?

Yes, the RollBak retractable tonneau cover is designed lock into position in multiple areas, anywhere along the side rail of your truck. This means that you can drive with it in ANY open position. The RollBak G2 tonneau cover has a uniquely designed dual latching system that automatically latches the cover in any desired incremental position. This makes it the choice of all folks that haul 5th wheels, boats or other toys that need hauling.

Q: Is my vision blocked when I drive with the RollBak in any position?

No. The RollBak is extremely low profile and will not block your vision at all.

Q: Does the RollBak lock?

The RollBak G2 is an incredibly secure tonneau cover. As you close the RollBak, it automatically latches against the side rails of your truck. When you get to the final position, the RollBak is locked securely and can only be opened by accessing the underside of the cover. With the tailgate closed and locked, the RollBak G2 tonneau is without question, the most secure tonneau cover in the industry. Best of all, there are no exposed key holes, no aftermarket keys to contend with, no visible locks to pick or damage and in most instances the key you drive with is the key you?ll secure the cover with.

Q: What if my tailgate doesn?t lock?

BAK Industries provides tailgate locks for most pickup trucks and will work with you on multiple alternatives if your truck is a custom rig or a unique model that is old or produced outside of the USA.

Q: Will the RollBak work with my factory track / rail system?

Yes! The RollBak tonneau cover is custom designed to work with your specific truck. Whether you drive a Nissan, Toyota, Chevy, Dodge or Ford, the RollBak G2 tonneau cover is designed to integrate with your factory equipped cargo management system.

Q: Can I stand on my RollBak tonneau cover?

Yes, The new RollBak G2 is designed to handle of 400 LBS of weight on top of it.

Q: How much does the RollBak weigh?

RollBak covers vary in size, depending on whether it fits a short bed or a long bed truck. A typical RollBak tonneau cover, together with its rails will weigh approximately 100 to 120 lbs.

Q: What is the warranty on the RollBak tonneau cover? 410

2 years.

Q: What is the RollBak G2 tonneau cover made from?

RollBak tonneau covers are made of super heavy duty, aircraft grade aluminum slats that are water tight and attached to each other by way of a patented extrusion, which allows the RollBak slats to link to each other like tongue and groove. The slats are powder coated with a virtually indestructible baked on finish. The finish is designed to be rugged, not show sratches and can absorb massive amounts of impact. The underside of the RollBak slats are felt lined with a mildew protected, marine grade felt that deadens sound, insulates the cover and protects the slats when they are rolled up inside the canister. The RollBak tonneau?s canister is made from an impact resistant ABS and designed to absorb shock and impact. It cannot dent and is rounded to expel unwanted water quickly and more efficiently than other types of retractable tonneau covers.

Q: Can I color match or paint my RollBak?

RollBak tonneau covers can be powder coated to match various colors, but are made factory black as a general rule of thumb.

Q: Can I use my RollBak with a bedliner?

Yes, The RollBak tonneau cover is designed to work with most bedliners. Spray on liners and carpet liners are generally of no consequence, however some drop in bedliners need to be slightly modified to accommodate the canister portion of the rollBak tonneau cover.

Q: Can I use the RollBak with my bed extender?

Yes, The RollBak has lower profile rails than all retractable tonneau covers and as such do not pose a problem with most bed extenders. In some instances bed extenders need to be narrowed or modified.

Q: Can I use the RollBak tonneau cover with a rack?

Yes, as long as the rack is a stake pocket mounted rack and does not hang over the inside edge of your truck bed rails.

Q: Can I use the RollBak tonneau cover with bed rails or tie downs?

Yes, the RollBak G2 tonneau covers patented design ensures that you always have full access to stake pockets. The RollBak rests just 1/8 of an inch over the edge of your trucks rails. Using all sorts of tie downs or bed rails in conjunction with the RollBak tonneau cover is easy.

Q: Where is the RollBak tonneau cover made?

In the good old USA!? And that?s the way it will always stay! BAK Industries produces all of its tonneau covers at its plant in San Fernando, California.

Q: How far above or below the rail will the RollBak tonneau sit?

The RollBak sits FLUSH with the top edge of your rails. It has a patented ?NO PROFILE? appearance and fit. It follows the interior contours of your truck for an absolutely unparalleled fit. The thickness of the slats measure about ? an inch.

Q: Is my RollBak tonneau cover waterproof?

No truck bed covers are completely waterproof. The RollBak tonneau is however extremely well designed to keep most if not all water out of your truck bed. The RollBak canister is designed to collect water which is then funneled out of the truck through tubes which pass through holes that exist in the truck bed or behind your bedliner. A good installation is oftentimes the difference between a tonneau cover that leaks and one that is water tight.

Q: Will my spring of my RollBak tonneau cover ever wear out?

Absolutely not! The spring is stainless steel and is very strong indeed. It is designed to outlast your truck. Replacement springs are readily available in the very rare instance that this will ever happen.

Q: How does the RollBak tonneau cover ship?

We use UPS to ship the RollBak. We use a variety of international freight forwarders and airfreight companies to send RollBak tonneau covers to international destinations. We have direct relationships with many container lines, which enables us to get great rates on full container loads to virtually any port destination in the world.

Q: How is the RollBak cover packaged?

RollBak tonneau covers are certified to have the highest rating that a package can qualify for through UPS. We have triple A ratings on our boxes. In addition, the RollBak is cocooned in an expandable foam with fills every nook and cranny of the box so that you can abuse the box to the extreme and still find that the RollBak arrives at it?s final destination in stellar condition.


Privacy Policy

Q: Information We Collect

Personal Information:

We may collect information that personally identifies you, such as your name, address, zip code, telephone number, e-mail address, and other personally identifiable information that you choose to provide to us or include in your bakindustries.com profile or account ("Personal Information"). You may be asked to provide us with Personal Information when you register with the Site, when you make a purchase or use any of our Services, or at other times. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the Site or Services. We do not disclose your Personal Information except as provided below.

Payment and Credit Card Information:

To ensure the security of your payment and credit card information, we use a third-party processor for all our transactions. We do not save or otherwise share your payment information. Your payment and credit card information are not considered Personal Information for purposes of this Privacy Policy.

Usage Data and Site Activity:

In addition, we automatically collect information in connection with the actions you take on the Site ("Usage Data"). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with your username and profile, but we do not disclose the associated information to third parties.

Cookies and Web Beacons:

We may use cookies (a small text file placed on your computer to identify your computer and browser). We also may use Web beacons (an electronic file placed on a Web site that monitors usage). We use cookies and Web beacons to improve the experience of the Site and Services, such as pre-populating your username for easier login. We do not use cookies or Web beacons to collect Personal Information. Most Web browsers are initially set up to accept cookies. You can reset your Web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Third-Party Providers and Advertisers (as such terms are defined below), may use their own cookies and Web beacons in connection with the services they perform on our behalf.

Q: How We Use Information and When We May Share and Disclose Information

Generally:

We use Personal Information for internal purposes, such as to provide you with the Site and Services, to improve the Site and Services, to notify you of new products or Services, and to otherwise communicate with you about Bak Industries and information relating to your transactions. We will not directly disclose Personal Information to third parties except as explained in this Privacy Policy. We may disclose to third parties certain Usage Data regarding the Site and Services. However, in such cases, your Usage Data is aggregated with the Usage Data of others and does not identify you individually.

Third-Party Providers:

From time to time, we may establish business relationships with other businesses who have privacy practices generally consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers for certain services, such as order fulfillment, shipping, hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Third-Party Providers with the information required to perform these services on our behalf. Each Third-Party Provider is contractually and/or legally required to use reasonable security procedures and practices appropriate for the type of information disclosed in order to protect your Personal Information from unauthorized access, use or disclosure. Third-Party Providers are prohibited from using Personal Information other than as specified by Bak Industries.

Advertising:

We may work with third-party advertisers, search providers and ad networks ("Advertisers"). We do not share Personal Information with Advertisers, although we may share your vehicle information (e.g., type and model of vehicle). We may share anonymous Usage Data and other non-Personal Information with Advertisers. Advertisers may collect and use information about your use of the Site or Services as well as other Web sites and services in order to provide advertisements about goods and services that may be of interest to you, but they are only able to push these promotions to you while you are on the Site or using the Services. These companies may place or recognize a unique cookie on your computer or use other technologies such as Web beacons in order to collect such information and push you promotions when they recognize you are on the Site or using the Services. Our Privacy Policy does not cover any use of information that an Advertiser may collect from you. Advertisements may be shown via the Site, the Services, or on third-party web sites. You can visit the https://www.networkadvertising.org, which offers information about internet advertising companies and how to opt-out of their information collection.

Third-Party Services and Applications:

Through the Site and the Services, you may have the ability to elect to access third-party services and applications, such as Facebook and other social networks. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of the Site and Services (e.g., so that you can follow your Facebook friends’ activity on the Site or Services). Any information you allow us to import from those third-party sites will become Personal Information and, if you elect to use such third-party services or applications through the Site or via the Services, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.

Other Transfers:

We may share Personal Information and Usage Data with businesses controlling, controlled by, or under common control with BAK Industries.

If BAK Industries is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information and Usage Data in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our reasonable judgment, the new entity intends to handle your information in a way that differs materially from this Privacy Policy.

Q: Managing Your Information Preferences

If you provide us your email [or mailing address], we may use that information to send you important messages about our promotions and products. If you do not want to receive these valuable messages, you may unsubscribe from email via a link in the footer of all promotional email messages. Alternatively, you may email BAK Industries Customer Service Email at any time and ask to be removed from our email list. It may take up to __ days for us to remove your email from our list. Even after that time, we may continue to send you email communications related to your transactions with us (e.g., emails regarding account notifications, purchases, billings, shipments, returns, customer support questions and similar information regarding your use of the Site and Services).

If you want to opt out of having your Personal Information disclosed to Third-Party Providers, Advertisers, or both, please let us know by sending us an email at BAK Industries Customer Service Email or by writing to us at BAK Industries Attn: Customer Service – 1100 N Glenstone Ave. Ste 140 Springfield, MO 65802. Please be sure to include your full name, email address, mailing address, and specifically state that you do not want your Personal Information shared with Third-Party Providers, Advertisers, or both.

Similarly, if you would like to ask questions regarding this Privacy Policy you may do so by sending us an email at BAK Industries Customer Service Email.

Compliance with Laws and Law Enforcement:

BAK Industries cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of BAK Industries or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law. Please refer to the site’s Terms and Conditions for additional details.

Public Forums and Public Areas - Information You Make Available to Others:

Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

By using certain features of the Site or certain Services, your Personal Information may be made available to others. For example, if you post a comment in a public area of the Site, other users may see your user name and other information from your public profile, such as your location. The information you choose to make publicly available may be accessed by users who use the Site or Services and may be accessed by commercial search engines such as Google, Yahoo! and Bing to the extent that such engines are permitted to access the Site.

Q: Security

BAK Industries recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ commercially reasonable measures designed to protect your information from unauthorized access, disclosure and use. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Q: Children's Privacy

We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. In addition, we recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.

Q: Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.

Q: Privacy Policy Changes

From time to time, we may change the Privacy Policy. If we decide to change the Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the revision date shown in the revised Privacy Policy. Your continued use of our Site or Services constitutes your consent to the revised Privacy Policy.


Shipping & Returns

Q: BAK Shipping Policy

Please check that your BAK product has been received in good condition. If your product has been damaged in shipping, a damage report must be reported within 3 business days of receiving your item. If a damaged item received is reported after 3 days, BAK cannot settle any shipping damage dispute.

Please retain all packaging material your BAK product was received in, should FedEx have to inspect the item for a claim. FedEx will not settle any claim unless the original packaging can be inspected at the site of where the shipment was received.

If the item you received was drop shipped by BAK for one of our distributors and was received damaged, please contact us or the company from whom you bought the product immediately.

Q: BAK Returns Policy

If you have received an incorrect item, please contact our customer service department at 818-365-8000 with the information of whom you purchased your product from and we will arrange to have the item picked up and replaced for you.

You may email warranty@bakindustries.com

If you have attempted to install your BAK product, or any BAK product has already been installed on your vehicle, BAK will not accept any return. All BAK items have to be returned unused, in the same packaging in which they were originally received with all labels and packing materials included.

BAK has a limited warranty on all products which covers manufactures defects in materials or workmanship. Random acts of god are not covered in any capacity under the BAK limited warranty period.

In the event you decide you do not want the BAK product you have purchased and it has not been installed, and is still in the original packaging, you have the option to return the product at your expense. BAK will charge a 20% restocking fee for all such items being returned to stock.

BAK will not accept any items back without an approved RMA #. Please have whomever you purchased your item from, obtain an RMA # prior to returning the item. Any item returned without an approved RMA # will not be accepted.

Q: Manufacturers Instructions

All BAK manufactured items are accompanied by installation instructions. Please follow these directions with precision. BAK will not be held responsible if installation procedures are not followed accordingly.

Please make sure to never open any BAK products with box cutters or any sharp instruments. Items scratched during the opening of boxes will not be replaced by BAK.

Q: BAK's Promise to You

We are committed to ensuring your complete satisfaction. If you have any questions regarding installation we are always here to help you. We have factory technicians available to answer all your questions. We will always ship your products in a fast and timely manner.